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FAQ's


Frequently Asked Questions

Fabric Differences

Which colors attract fewer insects?

  • all shirts regardless of color offer 100% protection, it's a personal choice.

Why isn’t your shirt all mesh?

  • Mesh allows mosquitoes to bite through where it touches your skin.
  • We use high-density fabric (cotton or polyester) to prevent bites and keep you comfortable.

Do different fabrics offer different protection? 

  • No, all fabrics are equally protective.
  • Tested in both field and laboratory environments.
  • Tested by customers since 1991.

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Choosing between Cotton and Polyester

Cotton

  • absorbs moisture.
  • can feel drier, but stays damp longer.
  • may wrinkle and shrink (about 3%)

Polyester

  • Less absorbent, dries faster.
  • Doesn't shrink, more stain-resistant.
  • Feels soft, not plasticky.

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Product Styles

Differences between "Elite Edition" and "Original Style"

  • Elite Edition
    • zipper at the top of face mesh with dual sliders for easy partial opening.
    • adjustable hood cord to fit head / neck size.
    • Knit cuffs and adjustable cord for better wrist sealing. 
    • Improved sleeve shape for better elbow protection. 
    • Breast pocket. 
  • Original Style
    • Basic design, still provides full protection but without the Elite Edition enhancements. 

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 Functionality and Use

 Durability for Wilderness Trips?

  • Yes!!! it's built for rugged use in outdoor environments. 


Can you see through the face mesh?

  • Yes, people adjust quickly to the mesh. 

Do I always need to zip the hood shut?

  • No, zip it only when bugs are bad. The Elite Edition allows partial opening for binoculars, eating or drinking. 

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 Specific Uses

 Best for outdoor activities:

  • From Backyard to Backcountry

How to wear bug pants?

  • They can be worn as regular pants. 
  • The stirrup elastic is meant to go under your instep inside your shoe for best protection and durability. 

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 Travel and Sun Protection

 Do I need shots and pills when travelling to countries with insect-borne diseases?

  • Yes, get your shots and medications. Our clothing helps, but it's not a replacement for medical precautions. 

Does your clothing protect against the sun?

  • Yes, solid fabrics block 98.9% of UVA/UVB rays (SPF 90.9)
  • Mesh blocks less (SPF 1.9), but it’s positioned to minimize direct sun exposure

Is the clothing light and easy to pack?

  • Yes, an adult size shirt weighs about 340 grams or 12 oz. (A pair of denim jeans would weigh around 550 grams or 19.3 oz.)

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Care and Durability

Washing instructions:
  • machine wash with zippers closed.
  • hang to dry (avoid dryer to prevent mesh from becoming brittle). 

What if my shirt or pants tear?

  • We don't offer repair services, but can send replacement mesh fabric free of charge (shipping not included)
  • temporary fixes: duct tape, sewing or patching with any fabric. 

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Bees, Wasps and other insects

Does it protect against bees and wasps?

Will it aid in protection against insect-borne diseases?

  • Our protective clothing can help reduce the risk of contracting insect borne diseases, like encephalitis, lyme disease, West Nile virus, dengue fever, malaria etc...

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 Environmental and Ethical Information

Are your materials environmentally friendly?

  • Our fabric is designed to be durable, reducing the need for frequent replacement and minimizing waste. We are committed to sustainability and source our materials with care. 
  • Wearing our bug gear negates the need for chemical repellants. 

Where are your products made?

  • All of our Bug Gear is proudly made in Powassan Ontario, Canada. 

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Ordering and Shipping Information

Order Form:

  • Automatically calculates applicable taxes (Canada only)
  • Adds shipping charges based on the delivery address. 
    • Sale items

    • Allows you to review, change, or cancel your order before final submission. 


      DUTIES AND TAXES UNITED STATES

    • We ship all orders with duties and taxes prepaid whenever possible. In most cases, your parcel should arrive without any additional charges. 
    • However customs authorities and carriers may occasionally apply duties taxes, or brokerage fees beyond our control. These are the responsibility of the recipient.

NOTE: If you refuse delivery of a parcel due to such charges, the order will be returned to us at our expense. Any refund issued will be reduced by the return shipping fees and any costs incurred due to refusal. 

We work hard to ensure your order clears customs smoothly, but please note that final decisions rest with your countries authorities. 

Customs Duties (Other Countries):

  • Shipments to countries outside of Canada and the USA may incur customs duties based on the value of the imported goods. 
  • Please check with your local customs office for potential costs before placing your order. 

Shipments to the UK or Norway: 

 

What happens if I refuse delivery due to additional tariff or duty charges:

We ship with duties and tariffs prepaid whenever possible. In most cases, your parcel will arrive without extra charges. However, if local customs or carriers apply unexpected fees and you choose to refuse delivery, the parcel will be returned to us at our expense.  

⚠️ Your refund will be reduced by any duties/tariffs already paid on your behalf and any return shipping charges we incur. To avoid extra costs, please contact us at mail@bugshirt.com before refusing a parcel or call 1-800-998-9096

 








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