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Refund Policy

 

Refund / Exchange Policy

General Policy

  • If you need to return and item for an exchange (e.g., size or color) or a refund, please email sales@bugshirt.com to authorize the return before sending the item back. 
  • Returns must be initiated within 14 calendar days of receiving your item.
USA - Returns and Exchanges

Due to recently imposed tariffs affecting trade with Canada, any customs duties or tariffs paid by us on your behalf will be deducted from your refund. We appreciate your understanding during these challenging times.

 

Eligibility For Refund

  • Items must be in the same condition as when received: unwork, undamaged, and with tags. 
  • Refunds will be processed to the original payment method. 
    • For credit card payments, refunds may take 5 to 10 business days to appear on your statement. 
  • Damaged items or items that do not meet these conditions are not elegible for a refund. 

How to Start a Return: 

  • Contact us at sales@bugshirt.com to initiate your return. 
  • Approved returns should be sent to:

The Original Bug Shirt Co.

ATTN: RETURNS / ”your order number”

508 Main Street

Powassan, ON Canada

P0H 1Z0

  • Items returned without prior authorization will not be accepted. 
  • For any return questions, reach out to us at sales@bugshirt.com.

Damages and Issues

  • Please inspect your order upon reception. 
  • If your item is defective, damaged, or incorrect, contact us immediately at sales@bugshirt.com so we can resolve the issue. 

 


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