1-800-998-9096
STAY UPDATED :

Refund Policy

 

Refund / Exchange Policy

Returns
We accept returns within 20 days of receiving your item. To be eligible for a return, your item must be:

  • Unworn, unused, and in its original condition

  • With tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at mail@bugshirt.com. Items sent back without first requesting a return will not be accepted.


Damages and Issues
Please inspect your order upon receipt and contact us immediately at mail@bugshirt.com if:

  • The item is defective,

  • Damaged, or

  • You received the wrong item.

We will evaluate the issue and make it right.


Exceptions / Non-returnable Items
Certain items cannot be returned, including:

  • Sale items

  • Gift cards

If you would like to exchange an item, please reach out to mail@bugshirt.com.


Duties, Tariffs & Refused Parcels
We ship with duties and tariffs prepaid whenever possible. In most cases, your order will arrive without additional charges.

However, customs authorities may occasionally apply duties, tariffs, or fees beyond our control. If such charges are applied, they are the responsibility of the recipient.

⚠️ If you refuse delivery of a parcel because of duties, tariffs, or other charges, the shipment will be returned to us at our expense. In this case, your refund will be issued minus:

  • Any duties, tariffs, or taxes already paid on your behalf, and

  • Any return shipping or carrier charges incurred due to refusal.

To avoid unnecessary costs, please contact us first at mail@bugshirt.com or call 1-800-998-9096 refusing delivery. We will do our best to assist you.


European Union Cooling-Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply: items must be unworn, unused, and in original condition with packaging and tags.


Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at mail@bugshirt.com

 


Special instructions for seller
Add A Coupon

What are you looking for?