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Refund Policy

Refund / Exchange Policy

General Policy

  • If you need to return and item for an exchange (e.g., size or color) or a refund, please email sales@bugshirt.com to authorize the return before sending the item back. 
  • Returns must be initiated within 14 calendar days of receiving your item.

 

Eligibility For Refund

  • Items must be in the same condition as when received: unwork, undamaged, and with tags. 
  • Refunds will be processed to the original payment method. 
    • For credit card payments, refunds may take 5 to 10 business days to appear on your statement. 
  • Damaged items or items that do not meet these conditions are not elegible for a refund. 

How to Start a Return: 

  • Contact us at sales@bugshirt.com to initiate your return. 
  • Approved returns should be sent to:

The Original Bug Shirt Co.

ATTN: RETURNS / ”your order number”

508 Main Street

Powassan, ON Canada

P0H 1Z0

  • Items returned without prior authorization will not be accepted. 
  • For any return questions, reach out to us at sales@bugshirt.com.

Damages and Issues

  • Please inspect your order upon reception. 
  • If your item is defective, damaged, or incorrect, contact us immediately at sales@bugshirt.com so we can resolve the issue. 

 

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